Privacy Policy

Crumbz (“Crumbz”, “we”, “us”, or “our”) provides food-waste tracking tools for commercial kitchens. We take privacy seriously. We collect only what we need to operate the service, improve kitchen operations for our customers, and meet legal and store-platform obligations.

By using Crumbz, you acknowledge this Privacy Policy. If you do not agree, please do not use the Services.

The Crumbz services are operated under the Crumbz brand and made available at https://crumbz.ai, related admin and API domains, and our iOS and Android mobile applications.

Privacy inquiries: privacy@crumbz.ai

This Privacy Policy applies to:

• Our marketing and product website at crumbz.ai (including /privacy)
• Customer admin experiences such as admin.crumbz.ai
• Backend APIs such as api.crumbz.ai
• Crumbz iOS and Android mobile apps used by kitchen staff and managers

Together, these are the “Services”.

Depending on how you use Crumbz, we may collect the categories below. We do not sell personal information.

We use information to:

• Provide, secure, and improve the Services
• Create and manage restaurant and user accounts (including trials)
• Process waste captures and generate management reports for your organisation
• Communicate about onboarding, support, product updates, and security notices
• Detect abuse, prevent fraud, and enforce terms
• Comply with law and respond to lawful requests
• Analyse aggregated / de-identified trends to improve Crumbz (not to rank individual kitchen staff performance as a consumer scoring product)

Our iOS and Android apps may request permissions only as needed for core functionality:

• Camera — to photograph discarded food at waste stations
• Photo library (if offered) — only when you choose to upload an existing image
• Network access — to sync captures and reports with Crumbz servers
• Notifications (optional) — operational reminders if enabled by your organisation

You can deny or revoke permissions in device settings. Some features will not work without camera or network access.

We may share information with:

• Your organisation — restaurant admins and authorised users can see operational waste data for their account
• Service providers — hosting, email delivery, error monitoring, and similar processors who act on our instructions
• Legal and safety — when required by law, or to protect rights, safety, and integrity of the Services
• Business transfers — in connection with a merger, acquisition, or asset sale, with appropriate notice where required

We do not sell personal information and we do not share personal information for cross-app advertising tracking.

We retain information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and customer configuration.

Account deletion. You (or your organisation’s admin) may request deletion of an account and associated personal data by:

• Using in-product account / organisation settings where available, or
• Emailing privacy@crumbz.ai from the email address on the account, with subject line “Account deletion request”

After verifying the request, we will delete or de-identify personal data associated with the account, except where we must retain limited records for legal, security, or accounting reasons. Operational waste records belonging to a customer organisation may be retained or deleted according to that organisation’s instructions and our customer agreements.

We use administrative, technical, and organisational measures designed to protect personal data, including encryption in transit (HTTPS/TLS), access controls, and hashed password storage. No method of transmission or storage is 100% secure; if you believe your account has been compromised, contact us immediately.

Crumbz may process information in countries other than where you are located, including where our hosting and service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Crumbz is a business product for commercial kitchens and is not directed to children. We do not knowingly collect personal information from children under 16 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided personal data, contact privacy@crumbz.ai and we will take appropriate steps.

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to / restrict certain processing. To exercise these rights, contact privacy@crumbz.ai. We may need to verify your identity. If you use Crumbz through an employer or restaurant group, some requests may need to go through that organisation as the account controller.

You may also unsubscribe from non-essential marketing emails using the link in those messages.

We may update this Privacy Policy from time to time. We will post the updated version at https://crumbz.ai/privacy and revise the “Last updated” date. Material changes may also be communicated by email or in-product notice where appropriate.